Privacy statement
Last updated: 01 April 2019
B R Turner Carpet Service LTD is committed respecting and protecting your privacy. Any reference to ‘We’, ‘Us’ and ‘Our’ is to B R Turner as a Business. Any reference to ‘Our website’ is to www.turnercarpets.co.uk. Any reference to ‘You’ and ‘Your’ is to you as an individual user of our website and business.
This statement explains when and why we collect personal information about you and how we use it, the circumstances under which we may disclose it to others and how we keep it secure.
We may change this statement from time to time and without prior notice to you. We need to do this to reflect our information practices. We tell you at the top of this statement when it was most recently updated. We recommend that you visit our Privacy Statement page whenever you visit our website so that you are aware of any changes.
If you have any questions about this statement and our privacy practices, please contact us using the contact information at the bottom of this statement.
Who are we?
B.R. Turner Carpet Services LTD is a small family run business which provides a vast range of flooring services for you to choose from including carpets, vinyl’s and laminates. Our family-run business has provided a high-quality carpet fitting service in St Ives, Huntingdon and the surrounding area for over 30 years. We constantly strive to provide our customers with a first-class service that you will find second to none.
Protecting your data
Your privacy is very important to us, which is why we make sure you are always in control of what we do with your personal information.
Our promise to you
We will never pass your personal details to anyone outside B R Turner Carpets for them to use for their own marketing purposes.
We will make sure our contact with you is relevant, based upon the preference information you give us.
You can change your contact preferences at any time by contacting us.
Your personal information will be stored safely and will remain secure at all times.
No personal information will be kept any longer than necessary in order to fulfill the purpose it was collected for, and if you ask us to, it will be deleted.
We will always delete your personal information if requested by you to do so.
We will always comply with the General Data Protection Regulations 2018, which supercedes the Data Protection Act 1998 and all other applicable laws and EU Directives.
Please let us know if your details change so that we can keep in touch.
The information we collect about you
We collect information in order to deliver the Contractual service to you that you have requested. This includes, Your Name, Address and Preferred Contact Details for example telephone number or email address. You may give us this data by filling in forms or by corresponding with us by post, phone, email or otherwise.
The legal basis for collecting this data is Contract and the Data Controller is M R Turner, who can be contacted at contactturnercarpets@gmail.com, telephone us on 01480 465693 or write to us at: Quern House, Mill Court, Great Shelford, CB22 5LD
How long do we keep it?
None of your personal information will be kept any longer than necessary in order to fulfil the purpose for which it was collected, and if you ask us to, it will be deleted.
How we use your information
We process your data (for example your name, email address) in accordance with your rights under the General Data Protection Regulations (GDPR) and the Data Protection Act 1998. Where we need to perform the contract we are about to enter into or have entered into with you.
Who has access to your information?
We take our obligations and responsibilities regarding protecting your privacy very seriously and exercise great care to protect the information we collect about you. We will not sell or rent your information to any third parties and we will not share your information with third parties for their own marketing purposes.
We will share your information outside the business in the following circumstances:
To act upon a compliant made by yourselves, information including Name and Address is provided to our supplier
To order to fulfill our obligations to HMRC, for example, our accountant requires access to some personal data.
Your communication choices & changing your personal details
You can choose whether or not you receive information from us and you can change your mind at any time.
You can ask us to correct or update your personal data at any time to ensure your information is accurate and up-to-date.
You can change your preferences, correct or update your personal information at any time by contacting us using the contact information at the bottom of this statement.
Protecting your personal information
We aim to ensure all the personal information we hold about you is kept safe. However, you should be aware that non-sensitive details are transmitted normally over the internet and therefore can never be guaranteed to be completely secure. Therefore while holding your personal information securely is our aim, if you provide your email address you do so at your own risk and accept that receiving communication through email is insecure.
In order to meet requirements, we:
keep physical copies of information in a secure environment
ensure electronic information is password protected and only partners and employees have access to the computer and passwords
Subject access rights
If you write to us with a request, you will have a right to be provided with a copy of all personal information we hold about you. Please contact us for our Data Access Request Form. We will require proof of your identity before we can disclose your personal data. Proof of your identity should include a copy of two documents such as your birth certificate, passport, driving licence, an official letter from a government agency and a copy of either your bank statement, recent utility bill or council tax bill dated not older than 90 days to you at your address. The documents should include your name, date of birth and current address. If you have changed your name, please supply official relevant documents evidencing the change. No administration charge is applicable for your first request.
What can you request?
Identity and the contact details of the person that has determined how and why to process your data
The reason of the processing as well as the legal basis for processing
The categories of personal data collected, stored and processed
How long your data will be stored
Details of your rights to correct, erasure or object to such processing
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
Other rights that you hold are
You have the right to have information that we hold corrected if it is inaccurate or incomplete
You also have the right to object to certain types of processing such as direct marketing.
Transferring your information outside Europe
As part of the services offered to you through the internet, personal information you provide to us may be transferred to countries outside the European Union (EU). For example, if our servers are located in a country outside the EU. These countries may not have similar data protection laws to the UK.
By submitting your personal data, you are agreeing to this transfer, storing or processing.
If we transfer your information outside the EU in this way, we will take steps to ensure appropriate security measures are taken with the aim of ensuring your privacy rights continue to be protected in line with this statement.
Your right to make a complaint:
In the event that you wish to make a complaint about how your personal data is being processed by the business you have the right to complain to us.
Contact details:
Name: M R Turner
Email: contactturnercarpets@gmail.com
Telephone: 01480 465693
Registered Company Address: Quern House, Mill Court, Great Shelford, Cambridge, CB22 5LD
Registered Company Number: 11758570